Customer Management
Enquiries, customer communication, quotations, booking coordination and follow-ups.
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A team, not a task list
More than a Virtual Assistant
A virtual assistant typically works from tasks you assign and requires you to manage their workload.
Our Done For You service works differently.
You are not hiring an individual VA from us to supervise. You're engaging a managed team with operational oversight.
We manage agreed areas of your cleaning business through structured workflows, systems and accountability — while you remain the business owner and retain control of key decisions.
Virtual Assistant
TCC Done For You
You assign the tasks
We manage agreed workflows
You supervise the individual
Our team oversees day-to-day execution
Primarily task execution
Operational management, not just task completion
You identify what needs doing
We track actions, priorities and follow-ups
Usually one person
Support across multiple business functions
You manage the workflow
You are brought in for owner-level decisions
What we help manage
Your business has moving parts.
We help keep them moving.
Cleaner & Workforce Support
Cleaner sourcing, recruitment coordination, availability and capacity support.
Sales & Growth Support
Outbound activity, lead-generation activity, prospect follow-up and opportunity tracking.
Business Administration
Booking records, invoicing support, operational administration and outstanding actions.
Account Management
Ongoing account oversight, activity tracking, progress monitoring, issue escalation and operational visibility.
Marketing Support
Coordination of agreed marketing and social-media activities as part of the wider management service.
“You don't wake up every morning and tell our team what to do. We manage the agreed workflows and bring you in when a decision requires you as the business owner.”
Finding the right support
Is Done For You right for you?
Good fit
Done For You may be right for you if:
- You want support running the day-to-day business
- You don't want to personally manage a VA or support team
- You need help managing customer enquiries and bookings
- You need ongoing cleaner recruitment and workforce support
- You want consistent follow-up and business administration
- You want growth activity managed alongside operations
- You want greater visibility into what is happening in your business
- You understand that business growth requires ongoing activity, testing and optimisation
Not the right fit
Done For You may not be right for you if:
- Your only requirement is purchasing a guaranteed number of customers
- You only want a list of leads handed over to you
- You want someone to guarantee a specific amount of revenue
- You are looking for an individual VA that you will personally supervise and assign tasks to
Clear responsibilities
You stay in control.
We help manage the moving parts.
You — the business owner
- Set the direction of your business
- Make key commercial decisions
- Approve decisions requiring owner authority
- Maintain control of your company
- Provide required business information and access
- Remain responsible for strategic decisions
The Cleaning Collective Hub
- Manage agreed day-to-day operational functions
- Coordinate customer enquiries and bookings
- Support cleaner recruitment and workforce activity
- Manage agreed follow-ups and administration
- Carry out agreed sales and growth activity
- Track outstanding actions and priorities
- Escalate decisions requiring owner involvement
- Provide visibility into business activity
Your business remains yours. Our job is to reduce how much of the day-to-day management has to sit with you.
An operating system behind the service
See what's happening in your business.
Your business shouldn't disappear into WhatsApp messages, emails and spreadsheets. Through The Cleaning Collective Hub platform, our Done For You clients can have greater visibility into the activity being managed across their business.
Account activity
Calls, communications and work recorded for your business.
Bookings
Visibility into bookings managed for your business.
Progress updates
Progress reports and your own account activity trail.
Your account manager
A direct conversation with your designated account manager.
Requested documents
Your onboarding documents and outstanding requests.
Business details & platforms
Your service areas, contact details and connected platforms.
How it works
From onboarding to ongoing management.
- 01
Understand your business
We learn about your services, pricing, locations, current operations, challenges and priorities.
- 02
Set up your management workflow
We establish the agreed areas our team will manage and organise the information, access and processes required.
- 03
We manage the day-to-day
Our team begins managing agreed operational activities, customer journeys, workforce support, administration and growth activity.
- 04
You retain visibility & control
You remain the business owner, receive visibility into activity and progress, and are brought in when decisions require your involvement.
Monthly service
Done-For-You Management
£500 per month
- Managed enquiries, calls, emails and follow-ups
- Agreed bookings, scheduling and invoicing workflows
- Cleaner recruitment and workforce coordination
- Agreed growth and marketing activity — no guaranteed customers or revenue
- Your own client portal for account activity and progress
- Service agreement to sign after payment
- Cancel any time; access ends when you cancel
No account needed to pay. Afterwards we'll email you a link to set up your login and open what you bought.